Pharma commercial excellence
Commercial excellence in pharma and specialty healthcare.
Commercial excellence professional with 20 years of experience in global pharma and specialty healthcare. My work covers sales force effectiveness, CRM and digital infrastructure, and analytics, from single-country teams to programs spanning many markets.
Get in touchSee my focus areasExpertise
Where field performance, digital and data meet
Sales force effectiveness
Targeting, segmentation, field coaching and the processes that support consistent field execution.
CRM and digital
Field-facing systems that reps actually use, built to support the way teams work.
Launch excellence
Getting new products ready for market, from planning through the first months in the field.
Competitive intelligence and analytics
Turning market and field data into clear decisions for commercial leaders.
Focus areas
Areas of contribution
Customer engagement
Customer engagement programs built on next best action and omnichannel approaches.
CRM and analytics transformation
Customer analytics and CRM transformations led across regions and markets, with governance and ownership shared with local teams.
Operational efficiency
Global omnichannel analytics and standardized reporting to support efficient CRM operations.
Launch support
Support for commercial launches, covering field readiness, CRM and commercial analytics.
Field adoption
Rollout, training and feedback loops for new CRM and digital tools used by field teams.
Career
Experience
- 2025 to 2026
Novocure
Omnichannel enablement, digital companion apps and CRM strategy.
- 2016 to 2024
Ferring Pharmaceuticals
Global CRM and customer analytics, KPI and reporting frameworks, omnichannel and next best action.
- 2015 to 2016
Lundbeck
Sales force effectiveness and CRM launch.
- 2014 to 2015
AbbVie
CRM and e-detailing launch, business intelligence.
- 2012 to 2014
Novo Nordisk
First global e-detailing project.
- 2009 to 2012
UCB Pharma
Market intelligence, territory design and sizing.
- 2006 to 2009
Novartis
Marketing, sales force effectiveness and field sales.
Happy to share more detail on any of these roles. Get in touch.